Industry
Nonprofit
Customer Profile
The Council on Foreign Relations (CFR) is an independent, nonpartisan membership organization, think tank, and publisher dedicated to being a resource for its members, government officials, business executives, journalists, educators and students, civic and religious leaders, and other interested citizens in order to help them better understand the world and the foreign policy choices facing the United States and other countries.
Customer Situation
CFR wanted to revamp its legacy IT system which was being utilized for managing its member & non-member contacts and company information.
The legacy application used for managing these contacts was not fully integrated with its other internal systems, resulting in:
- Data duplication within and between applications
- Collaboration inefficiencies between different departments of CFR
- Lack of system to organize and conduct events.
- Inaccurate member and non-member data.
- Inefficiencies in the business process management.
- Lack of browser based web apps resulted in app deployment and maintenance bottlenecks
Tools Used
- Scribe
- SilverPop Connector
- Custom Built Integration Tools
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