In-House Administration

Pros

  • Full Control: Direct oversight of all system changes and priorities.
  • Cultural Alignment: Admins understand internal processes, teams, and communication styles.

Cons

  • Higher Cost: Recruiting, training, and retaining certified admins can be expensive.
  • Limited Coverage: One or two admins can’t always provide round-the-clock support.
  • Skill Gaps: Rapid Salesforce updates may outpace in-house capabilities without continuous training.