SharePoint Support Services

Awesome Support To Keep You Worry-Free!
Let our experts take care of your SharePoint while you focus on your core business.
Tailored SharePoint support services with flexible engagement plans to suit businesses of all sizes.

On-demand SharePoint Support Services

Congruent is always quick to respond to your on-demand support service requests in cases of emergencies, solving all the issues in your environment and get your SharePoint up & running in no time.

We make sure that your SharePoint support requests are promptly assigned to right experts, who will understand your business requirements, priorities, and offer correct solutions.

Ongoing SharePoint Support Services

With Congruent, you can choose your ongoing SharePoint support plans on your terms. Our experts will take care of all technical or functional issues which comes your way.

Congruent has years of experience in providing SharePoint support services that ranges from fixing unanticipated problems to ongoing maintenance to ensure uninterrupted running of your SharePoint platform.

Our SharePoint Support Services Include

  • Technical and functional support for SharePoint (online/on-premise)
  • Fixing unanticipated problems in your environment
  • Rectifying technical or administrative issues
  • Debugging coding errors
  • Addressing issues with SharePoint architecture¬† and performance
  • System updates and SharePoint health check on regular basis
  • Maintaining SharePoint platform operational and accessible 24/7
  • Providing dedicated SharePoint administrators
  • Security checks and support for access/permission related issues
  • Correcting workflows, enhancing add-ins and search functionalities
  • Enhancing your overall SharePoint performance
  • Modernizing intranet/extranet portals
  • Fixing integration issues
  • Quick customizations to address unique links
  • Improve user experience, design and site branding
  • Increase user adoption and site traffic
  • End user training for your employees
  • Support for implementation, customization, migration, and integration

Our Overall SharePoint Competencies

SharePoint Competencies

  • Workflow Development / Integration
  • Branding & Custom Themes
  • Executive Dashboards / Score Cards
  • InfoPath Form
  • Web Apps
  • LOB Apps Integration
  • Custom Site Templates
  • SharePoint Apps and Store Integration
  • Design, Architecture & Administration
  • Performance Monitoring, Security & Health Check
  • Authentications, Permissions & Encryptions
  • Consulting
  • Implementation/ Upgrade
  • Customization/ Add-ons
  • Business Catalog Services
  • Single Sign - on Development
  • Webparts Development
  • Web Service Integration
  • Portal Development
  • Site Development / Provisioning
  • Social Network Integration
  • Translation Services

Toolset

  • SharePoint Designer
  • Infragistics, Telerik, ComponentOne
  • .NET, ASP.NET, C#, MVC, HTML5, CSS, JavaScript, AJAX
  • WCF, Silverlight, CAML, XML
  • jQuery, Angular, Bootstrap
  • PowerShell, Nintex, Power BI, Tableau
  • Team Foundation Server (TFS)
  • Enterprise Library
  • Client Side Object Model(SCOM)
  • JavaScript Object model (JOSM)
  • Web Services, including REST and SOAP
  • Azure, PowerApps. Microsoft Flow, OneDrive

Microsoft Office SharePoint 2007 | Windows SharePoint Services 3.0 Microsoft SharePoint 2010, 2013, 2016 | SharePoint Online | Office 365

SharePoint Support made awesome

Certified experts & proven support system to assist you

  • Dedicated extranet portal enabling you to stay updated on the work progress
  • Regular/Weekly timesheet for you to stay informed about the hours consumed per activity
  • Transparency at work, enabling total overview of the tasks performed
  • Flexibility across various time zones to minimize response time
  • Trained & certified consultants capable of providing all levels of support
  • We can stream into your system directly & deliver solutions on the go

Flexible Support Plans

If you have substantial, ongoing requirement of SharePoint support, Congruent provides flexible support plan, under which, the resource can be acquired for the required hours, or up to 160 hours on retainer basis, depending on the contract. The resource can also be used for your end to end developments.

Response time based upon issue severity

Issue severity

Maximum response time

Critical Bug

Less than 4 hours

High Priority

Less than 8 hours

Low Priority

Less than 12 hours

 

SharePoint Support Service Request Form

* Verification Code is case sensitive
     
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