Business Central Support Services

Name: Congruent Software Inc
Address: 4205 148th Ave NE Suite 200, Bellevue, WA, 98007
Telephone: +1 844 567 5232

Get the most from Business Central with certified support.

Comprehensive Business Central support services with guaranteed SLAs, proactive monitoring, and dedicated specialists who understand your business needs.

Share your support needs

Choose your ideal Business Central support plan

Full-Time Resource

You get a dedicated Business Central expert who understand your business operations completely. This specialist becomes an extension of your team, available for your needs.

Perfect for: Companies with complex operations, multiple locations, or heavy BC usage requiring constant attention.

Shared Resource Model

Access experienced Business Central professionals on a shared basis with other engagements. You receive priority support while benefiting from cost efficiencies.

Perfect for: Growing businesses needing expert guidance without full-time overhead costs.

Time Package Solutions

Purchase support hours in advance at discounted rates. Use them as needed for troubleshooting, optimization, or strategic guidance.

Perfect for: Established businesses with occasional support needs and predictable BC requirements.

Hybrid Support Model

Combine different support types based on your seasonal demands or project requirements. Scale up during busy periods, scale down during lighter months.

Perfect for: Businesses with fluctuating support needs or seasonal operations.

Our Business Central support competencies you can count on

When your Business Central system faces challenges, you need specialists who deliver results fast. Our certified experts provide comprehensive technical support for every aspect of your system, from critical error resolution to strategic system optimization. With proven expertise in complex Business Central environments and guaranteed response times, we ensure your system deliver optimal performance.

System Error Resolution

Identify and resolve complex technical errors quickly
Diagnose system conflicts and performance issues
Fix application crashes and unexpected behaviors

Data Management Excellence

Establish data entry best practices and standards
Resolve data input problems and validation errors
Ensure data integrity across all BC modules

Reporting & Process Support

Answer questions about report generation and customization
Support periodic update processes and scheduling
Troubleshoot Quick Query (SL) and SmartList (GP) functionality

Connectivity & Infrastructure

Resolve server connectivity and network issues
Fix user access problems and login failures
Address system performance and speed concerns

Transaction Processing

Troubleshoot batch posting failures and delays
Guide users through complex transaction workflows
Resolve posting errors and GL integration issues

Module & Customization Support

Provide support for all implemented BC modules
Maintain customizations originally developed by our team
Ensure custom solutions work with BC updates

Critical Issue Management

Apply hot fixes when system bugs are discovered
Escalate complex issues to Microsoft when needed
Provide unlimited break-fix support with guaranteed SLAs

System Setup & Configuration

Assist with new system setups and user configurations
Answer setup questions and provide best practice guidance
Help configure new features and functionality

Update & Maintenance Services

Maintain custom developments for future BC wave updates
Conduct comprehensive annual system reviews
Manage bi-annual BC update implementations and training

Operational Assistance

Provide day-to-day operational support and troubleshooting
Offer targeted user training for better system adoption
Facilitate accounting reconciliation and month-end processes

Process Automation

Implement business process automation solutions
Enable and train users on new BC features
Optimize workflows for maximum efficiency

Development & Integration

Custom software development and system modifications
Third-party system integrations and data synchronization
API development and external application connections

Advanced Analytics & Reporting

Support for Jet, Solver, and Power BI reporting tools
Custom dashboard creation and KPI tracking
Advanced analytics implementation and training

Compliance & Documentation

Audit assistance and preparation support
SOX compliance documentation development
System documentation and procedure creation

Why partner with us for your Business Central support needs?

Proven Business Central Expertise

20+ Years of specialized Microsoft Dynamics experience across industries means faster resolutions and smarter recommendations.

Complete Solution Portfolio

From basic support to complex customizations, we handle every aspect of your BC environment under one contract.

Tailored Solutions

Every business is unique. Our support plans adapt to your specific industry requirements and operational demands.

Knowledge Transfer Focus

We train your team to be more self-sufficient while remaining available for complex challenges.

Rapid Response Guarantee

Critical issues receive immediate attention with guaranteed response times that protect your business operations.

Seamless Transition Process

Switching to our support is handled professionally with zero disruption to your current Business Central operations.

Guaranteed Response Standards

Written SLA commitments ensure you receive the priority attention your business deserves.

Flexible Contract Options

Support agreements that scale with your business without locking you into unnecessary services.

Specialist Team Access

Dedicated BC experts with deep technical knowledge and practical business experience.

Industry Knowledge

We understand your sector's unique challenges and regulatory requirements for better solution development.

Unhappy with your Business Central partner? Make a quick switch

A 5-step process flow for Business Central support, starting with an initial consultation, followed by a comprehensive assessment, tailored proposal development, quick onboarding, and ending with go-live support.

01 Initial Consultation

Schedule a no-pressure discussion about your current BC challenges and technical support requirements with our specialists.

02 Comprehensive Assessment

Our experts evaluate your BC environment and document existing customizations, integrations, and pain points.

03 Tailored Proposal Development

Receive a detailed support plan with specific SLAs, pricing, and service levels designed for your business needs.

04 Quick Onboarding

We facilitate a smooth handover from your existing provider, ensuring all documentation is securely transferred and system access is promptly configured.

05 Go-Live Support

Immediate access to your new support team with priority handling for any transition-related questions or concerns.

Talk to our experts

Comprehensive Business Central support services that deliver results

Proactive System Health Management

24/7 monitoring and automated alerts prevent issues before they impact your operations.

User Empowerment Programs

Targeted training and ongoing support ensure your team maximizes BC capabilities for better productivity.

Continuous Performance Enhancement

Regular system optimization and process refinement keep your BC environment running at peak efficiency.

Strategic Business Growth Planning

Expert consultation on scaling your BC implementation as your business expands into new markets or services.

Immediate Operational Support

Real-time troubleshooting and problem resolution minimize disruptions to critical business processes.

Cost-Optimized Licensing

Negotiate better rates and right-size your BC investment for maximum ROI on your technology spend.

Expert Migration Services

Seamless upgrades and system transitions with minimal downtime and data integrity protection.

Advanced Integration Solutions

Connect BC with your existing systems for unified data flow and eliminating manual processes.

Guaranteed Response Standards

Committed SLA response times ensure urgent issues receive immediate attention from qualified specialists.

Comprehensive User Training

Role-specific training programs that accelerate user adoption and reduce support tickets.

Advanced Reporting Solutions

Custom dashboards and automated reports provide the insights executives need for informed decision-making.

AI-Powered Business Strategy

Complimentary consultation on leveraging AI within your BC environment for competitive advantage.

Benefits of our Business Central support services

Optimized Process Efficiency

Your teams work faster with systems that actually support their daily tasks instead of hindering them.

Strategic Market Intelligence

Transform your data into actionable insights for demand planning and competitive analysis that drives revenue growth.

Uninterrupted Business Operations

Eliminate costly downtime with proactive monitoring and rapid issue resolution before problems impact your bottom line.

Seamless System Evolution

Your BC environment adapts smoothly to changing business needs without disrupting established workflows.

Streamlined Business Management

Standardized processes across departments reduce errors and improve accountability throughout your organization.

Current Technology Advantage

Stay ahead with timely updates and new feature implementation that keeps your competitive edge sharp.

FAQs

We provide comprehensive BC support including proactive monitoring, user training, system optimization, customization development, integration services, and strategic consulting. Our plans range from time-based packages to dedicated full-time resources.

The best package depends on your Business Central usage intensity, team size, customization complexity, and growth plans. Our specialists conduct an initial assessment to recommend the optimal support level for your specific requirements.

Yes, we develop custom solutions, modify existing functionality, create specialized reports, and integrate Business Central with third-party systems. All customizations are designed to survive Business Central updates and maintain system integrity.

Response times vary by support plan and issue severity. Critical issues receive immediate attention, typically within hours. Standard requests are addressed within frequently with regular status updates.

Comprehensive user training is included in all support plans. We offer role-specific training, new feature education, and best practices guidance to maximize your team's Business Central productivity.

We manage all Business Central updates including testing, implementation, and user training. Our team ensures your customizations remain functional and helps you leverage new features for business advantage.

Yes, we specialize in ERP migrations with proven methodologies for data migration, user training, and change management. Our approach minimizes business disruption while ensuring data integrity throughout the process.

Experience Business Central support that actually supports your business growth

Share your Business Central support needs, our specialists will get back to you quickly.