Salesforce Experience Cloud Implementation

Empower Customers, Partners, and Employees with Branded Digital Portals

Expert in Custom Experience Cloud Portals
Secure & Scalable Architecture
Personalized User Experiences
Mobile-Ready, Branded Designs

Salesforce Experience Cloud implementation (formerly Community Cloud) is the strategic process of designing, configuring, and optimizing digital experience portals and online communities on the Salesforce platform. As a seasoned Salesforce implementation partner, we help organizations create customer self-service portals, partner PRM communities, and employee collaboration hubs, all integrated with your CRM for a connected, secure, and scalable experience.

What will be our deliverables in Experience Cloud implementation

Our Salesforce Experience Cloud implementation services include strategic planning, configuration, customization, and optimization of Experience Builder portals and Lightning components to align with your business objectives.

Customer & Partner Portals

Custom UX/UI Design

Lightning Experience Design

Data Integration

Salesforce CRM Sync

AI-Powered Personalization

Security & Access Management

Feature Enablement

Training & Support Materials

Analytics & Reporting

Post-Launch Optimization Plan

Experience Builder & Mobile Publisher Setup

Our Salesforce Experience Cloud services & solutions

We offer end-to-end Salesforce Experience Cloud services designed to help your business create secure, scalable, and engaging digital experiences for customers, partners, and employees. Our services are tailored to your business objectives, ensuring every portal or community drives meaningful results. As a global Salesforce consulting partner, we deliver end-to-end solutions across industries.

Our Services Include:

Custom Experience Cloud App

Build bespoke apps extend portal functionality, from advanced reporting dashboards and mobile widgets to intelligent workflow automation.

Lightning Component Development

Build custom Lightning Web Components (LWC) using Experience Builder for advanced functionality.

Hybrid B2B/B2C Portals

Implement unified solutions serving both partners and end-users, streamlining engagement, collaboration, and self-service capabilities in a single platform.

Post-Launch Optimization

Continuous UX audits, AI-driven personalization, and ROI-focused Experience Cloud optimization and analytics-driven enhancements.

Gamification & Engagement Programs

Design reward systems, points-based incentives, and gamified learning journeys that boost participation, adoption, and user satisfaction.

Security & Compliance Consulting

Implement strict access controls, data encryption, SSO, multi-factor authentication, and regulatory compliance for GDPR, HIPAA, or industry-specific requirements.

Content Management & Personalization

Create targeted content strategies, dynamic pages, and audience-specific experiences that deliver relevant information to each user type.

Integration & Automation Services

Seamlessly connect Experience Cloud to MuleSoft, Salesforce APIs, CRM, ERP systems, and third-party applications to automate workflows and enable real-time insights.

User Training & Support Programs

Comprehensive onboarding, workshops, and knowledge resources for admins and end-users, ensuring smooth adoption and long-term success.

Analytics & Reporting

Monitor customer engagement, track KPIs, and optimize portal performance with actionable insights from integrated dashboards and reports.

Strategic Planning & Goal Setting

Define clear objectives. Whether for customer support, partner enablement, or employee collaboration.
Establish KPIs to measure engagement, adoption, and operational success.
Align stakeholders to ensure shared vision and priorities across the organization.

Template Selection & Branding

Choose between pre-built Experience Cloud templates or custom Lightning templates tailored to your needs.
Apply corporate branding, responsive design, and accessibility standards for a seamless, professional look.

User Management & Security Configuration

Configure user roles, profiles, and registration for internal and external users.
Implement security best practices including SSO, multi-factor authentication, and GDPR/HIPAA compliance.

Data Integration & Personalization

Connect Salesforce records, CRMs, ERPs, and other third-party applications for a unified system.
Leverage Salesforce Einstein AI, automation, and Flow rules to deliver personalized content and recommendations.

Feature Enablement & Collaboration Tools

Activate knowledge bases, case management, Chatter collaboration, gamification, and partner deal registration.
Design workflows for approvals, moderation, and escalation to maintain efficiency and compliance.

Content Management & UX Design

Build intuitive navigation, dashboards, and custom Lightning pages for an optimal user experience.
Deliver targeted content using Salesforce CMS and Einstein Recommendations for personalized experiences.

Testing & Go-Live

Conduct sandbox testing, user acceptance testing (UAT), and accessibility audits.
Roll out the community in phases or pilot groups to ensure smooth adoption and minimal disruption.

Training, Support & Continuous Improvement

Provide onboarding, workshops, and knowledge resources for admins and end-users.
Monitor adoption, collect feedback, and optimize features continuously to evolve with user needs and organizational goals.

Benefits of Salesforce Experience Cloud implementation

Implementing Salesforce Experience Cloud delivers a wide range of benefits across your organization, empowering customers, partners, and employees alike.

Unified Engagement & Collaboration

Seamlessly connect customers, partners, and employees on a single platform, fostering stronger relationships and streamlined communication.

Scalable Self-Service Portals

Enable customers and partners to resolve queries independently, reducing support costs and accelerating adoption.

Brand Control & Security

Maintain consistent branding with customizable templates while ensuring secure access and compliance with industry standards.

Integrated Data & Automation

Synchronize Salesforce records, workflows, and analytics for real-time insights, enhanced decision-making, and operational efficiency.

Personalized Experiences

Deliver tailored content, recommendations, and resources to stakeholders based on roles, preferences, and behavior.

Enhanced Productivity for Employees

Centralized knowledge, collaboration tools, and dashboards reduce manual tasks and improve team efficiency.

Accelerated Partner Performance

Streamlined deal registration, collaboration, and reporting enable partners to achieve faster sales cycles and stronger engagement.

Improved Customer Satisfaction

Access to self-service portals, knowledge bases, and real-time updates leads to faster resolutions and higher loyalty.

Analytics-Driven Insights

Monitor engagement, adoption, and satisfaction metrics across all stakeholders to continuously optimize the experience.

By implementing Salesforce Experience Cloud, businesses can create secure, scalable, and highly engaging digital experiences that deliver measurable value for every stakeholder group.

Stop Letting Disconnected Portals Slow Your Growth

Your customers, partners, and employees expect seamless digital experiences. If your current systems are fragmented, outdated, or underperforming, you’re losing efficiency and revenue. Our Salesforce Experience Cloud experts help you launch secure, scalable, high-performance portals that drive engagement and measurable ROI.

B2B Partner Communities

Enable partners in industries like manufacturing, technology, and wholesale to register deals, share leads, collaborate effectively, and track performance. These portals are optimized for American business practices and compliance standards.

Customer Self-Service Portals

Build portals for retail, financial services, healthcare, and telecom sectors in the United States, allowing customers to submit requests, access FAQs, track orders, and resolve issues independently, enhancing satisfaction and reducing support costs.

Employee Collaboration & Knowledge Sharing

Centralize communication, workflows, and knowledge for professional services, IT, and consulting firms, boosting internal collaboration for U.S.-based teams and improving productivity.

Support & Help Centers with AI-Powered Assistance

Implement AI-driven support portals for healthcare, insurance, utilities, and other industries, featuring smart ticketing, chatbot guidance, and automated knowledge-base recommendations for faster, more efficient resolutions.

Patient Engagement Portal

Portals for patients and providers to manage appointments, access medical records, and coordinate care efficiently, designed to comply with U.S. healthcare regulations like HIPAA.

Client Portal

Secure portals for clients to manage accounts, access documents, and receive personalized advisory services.

Student & Faculty Portal

Centralized portals for learning resources, collaboration, communication, and academic support.

Supplier & Partner Portal

Portals for suppliers and partners to monitor supply chain visibility, track orders, and collaborate on operations.

Donor & Volunteer Portal

Communities for U.S. nonprofits to engage donors and volunteers, track contributions, report outcomes, and manage programs effectively.

Advanced Experience Cloud Services: AI, automation & integration enhancements

Beyond implementation, we help you unlock the full potential of Salesforce Experience Cloud through advanced capabilities that drive personalization, engagement, and long-term scalability. Our team blends strategy, Salesforce-native tools, and intelligent automation to enhance every aspect of your digital portal.

Salesforce Einstein AI-Driven Personalization & Automation

We leverage Salesforce Einstein AI and Lightning Flow to create personalized, dynamic experiences for your users. Our team configures AI-driven recommendations, adaptive page layouts, and automated workflows that respond to real-time user behavior. This ensures each visitor, whether a customer, partner, or employee, receives relevant content, boosting engagement and conversion.

What we do:

Integrate Einstein Recommendations for dynamic content delivery
Configure Lightning Flow automation for context-driven workflows
Implement behavioral analytics and rules-based personalization

Mobile Publisher & Custom Branded Mobile Apps

We go beyond responsive design to deliver fully branded mobile apps powered by Salesforce Mobile Publisher. From setup to App Store/Play Store publishing, we help you create seamless mobile experiences complete with push notifications, mobile-first UI elements, and personalized dashboards, ensuring users stay connected anywhere, anytime.

What we do:

Build and configure mobile device experiences using Salesforce Mobile Publisher
Integrate push notifications and offline capabilities
Design mobile UIs optimized for engagement and performance

Advanced Moderation & Security Strategies

We strengthen your portal with multi-layered security and intelligent moderation workflows. Using Salesforce’s Trust Layer, Shield Platform Encryption, and custom sharing models, we ensure your data and community interactions remain safe and compliant. Automated moderation tools and escalation workflows maintain the quality and integrity of user-generated content.

What we do:

Configure custom sharing rules and role-based access
Enable multi-factor authentication (MFA) and SSO integrations
Set up automated moderation queues and compliance approval flows

MuleSoft & API-Based Integration Ecosystem

Our team extends Experience Cloud’s functionality by connecting it with your broader business ecosystem. Using Salesforce APIs, MuleSoft, and middleware connectors, we integrate external app like ERP, CRM, e-commerce, and analytics tools.

What we do:

Build secure integrations via MuleSoft Anypoint Platform or Salesforce APIs
Sync with ERP and CRM systems for real-time data sharing
Integrate analytics tools for actionable business insights

Innovation Lab: Pilot Features and Custom Lightning Components

We offer an Innovation Lab that enables you to experiment with new Lightning Components, UI widgets, and gamified engagement features. Our Salesforce developers build and test prototypes that align with your goals, helping you stay ahead of evolving user expectations.

What we do:

Develop and test custom Lightning Components
Create interactive gamification modules (points, badges, leaderboards)
Run pilot deployments to validate adoption and ROI

Accessibility & Inclusivity Audits

We design portals that are not only powerful but inclusive. Our accessibility experts ensure your Experience Cloud site meet WCAG 2.1 standards, support multiple languages, and include adaptive UI for diverse user needs. Through regular audits and testing, we help you deliver equitable digital experiences for every stakeholder.

What we do:

Conduct accessibility audits and compliance checks
Implement multilingual and adaptive design frameworks
Continuously improve usability for all user demographics

Looking to enhance or modernize your existing portal?

If your current Experience Cloud implementation lacks personalization, automation, or seamless integrations, it may be limiting your growth potential.

Our team helps organizations:

Strengthen security and compliance
Implement AI-driven personalization
Optimize UX and engagement
Integrate MuleSoft, ERP, and third-party systems
Improve performance, scalability, and governance

Transform your portal into a powerful digital engagement platform.

Talk to our Salesforce architects to explore next steps.

Why companies choose Salesforce Experience Cloud

U.S. businesses face unique challenges: strict regulatory compliance, multi-state data requirements, and diverse customer expectations. Salesforce Experience Cloud empowers American companies to meet these demands with secure, scalable, and fully localized digital portals.

Localization & Compliance

We help U.S. organizations implement portals that respect regional laws and privacy standards. From CCPA compliance to HIPAA safeguards for healthcare, your portal handles sensitive data responsibly while delivering seamless, user-friendly experiences. Additionally, we ensure adherence to state-specific regulations like NYDFS, FERPA for education, and industry-specific U.S. standards.

Scalability for Growing Businesses

Whether serving hundreds of customers or millions of partners, Experience Cloud grows with your organization. U.S. companies trust it for portals that scale effortlessly, ensuring performance, security, and engagement—even during peak activity periods.

Enhanced U.S. Market Features of Salesforce Experience Cloud

Localized Payment & Tax Compliance: Integrate U.S.-specific payment gateways and sales tax calculations for retail and e-commerce portals.
Multi-Region Data Management: Store and process data in compliance with U.S. federal and state privacy regulations.
U.S. Industry Best Practices: Pre-built templates and workflows optimized for American sectors, including healthcare, financial services, education, and manufacturing.
Bilingual & Accessibility Options: Support for English/Spanish portals and WCAG-compliant accessibility features, meeting the needs of diverse U.S. user bases.
Integration with U.S.-Centric Tools: Seamless connection to popular American ERP, analytics, and marketing platforms like NetSuite, Workday, Tableau, and Marketo.

By combining compliance, scalability, and U.S.-specific optimizations, Experience Cloud helps American companies deliver digital experiences that drive engagement, loyalty, and measurable business outcomes.

FAQs for Salesforce Experience Cloud implementation

Get Started with Salesforce Experience Cloud Implementation

Write to us now and our Salesforce experts will get in touch with you quickly.