Salesforce Design, Development and End User Support For Service Industry

Tools Used

Apex, VisualForce, Jquery Workflow Rule, Validation Rule, Approval Process, Data Loader

Development

  • Designed ad-hoc reports and dashboards to meet the specific business needs by using VisualForce page and apex code
  • Implemented E-mail to Case creation to track customer requests
  • Automatic approval process and notifications for technicians on Leave / unavailability
  • Implemented work allocation process where managers can assign work through SMS alerts to technicians

Integration

  • Performed SMS integration to alert the technicians

Support

  • Fix run time live errors
  • Generate custom reports on ad-hoc basis
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