About the Customer
Holly Ridge Center (HRC) is a private non-profit agency whose mission is to offer a caring and supportive environment for people with disabilities while providing non-discriminatory service so that they may reach their greatest potential. It has 50 years of experience serving children and adults with disabilities.
Customer Experience
- Customer required an enterprise level scalable application as their Business data were stored in documents and papers
- Congruent Software managed the entire data and process of consumers in single system by implementing Dynamics CRM
- Customer needed a business process to manage their clients & different programs they execute
- Different programs engaged by the clients and their contracts were accomplished through employment service management
- Customer found it essential to track different employment service and specific contracts
- Congruent Software implemented Dynamics CRM as an enterprise level application system/application to manage their business contacts and different programs run for the community based employment services
- Customer needed to facilitate and automate the goals achieved by client
- Customized advanced SDK to track services offered by HRC
- Customer required an automated process of capturing the services provided for a client
- Congruent Software created an automated process through scripting with JSON Rest endpoints, JQuery & custom Plug-in development to track consumer goals
Benefits
- Microsoft Dynamics CRM as centralized application to handle complete data and process under one roof
- Customized the Dynamics CRM system to enhance the current business operations
- Implemented custom plug-ins for automated process
- Custom reports for easy visualization and statistical information for the users
- Integration with productivity tools like Microsoft Office and SSRS
Know more about our Dynamics CRM Consulting Services