Enabled Analytical Decision Making For Food and Beverage Company

Technology Used

SQL Server Integration Services (SSIS), Microsoft SQL Server, SQL Server Analysis Services (SSAS), Microsoft Visio for Architects, Microsoft SharePoint, Performance Point Server

Customer Profile

A leading multinational in the business of quick services restaurant

Customer Situation

  • Need for an integrated view of information to enhance analysis and decision making
  • Trend analysis across different locations and at sub regional level
  • Track, monitor and address service compliance benchmarks
  • Improve customer service and relationship
  • Enable analytical decision making to improve operational efficiency
  • Redefine customer satisfaction and service level timings

Congruent's Solution

  • Design, Development of
    • Vehicle time track data warehouse
    • Reporting, analytics and performance management
  • 100% Offshore model
    • Design, development, implementation and support in offshore model
  • Support & Maintenance of
    • Service level compliance analysis
    • Management information and data analysis system


  • Improved customer service and operational efficiency
  • Transparent service level compliance with performance scorecards and dashboards
  • 100% offshore leverage with fixed price work as high as 90%
  • Robust & flexible Maintenance
  • Analytical information system to identify operational efficiency and drive strategic decisions

Congruent's Key Challenges

Data capture system - Information such as facility data, owner information, application type, placement date and GPS coordinates are transmitted back to transaction systems, through a standard serial port for enhanced resource management

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