Responsibilities
- Microsoft Dynamics 365 Functional Consultant in a client-facing role
- Interact with prospects and clients to understand key requirements across Sales, Services, Marketing, Manufacturing, Supply Chain, Finance etc.
- Demonstrate D365 solution capabilities to the client
- Advise on complex D365 business cases and propose solutions based on D365, 3rd parties and customizations
- Conduct business process analysis and creating detailed process flows using a diagramming tool such as Visio
- Conduct fit and gap analysis to assess how well the solution meets requirements and assess whether requirements are complete and comprehensive using fit and gap analysis templates
- Create functional requirements documents based on templates and present them to Business Leads and Subject Matter Experts for signoff
- Develop project plans as well as coordinate and manage the project tasks on time and under budget, manage the projects on a day to day basis, document meetings carefully, maintain repository of content
- Help the team through the life cycle of an implementation providing key inputs during design, migrating data from external systems, conducting and supporting solution testing, building test cases, assisting with functional, system and user acceptance testing, and conducting and supporting user and administrator training
- Assist sales and pre-sales teams to prepare proposals, participate in client presentations and support business development and the sale of professional services when necessary
- Leverage functional knowledge of the CRM or ERP space, preferably in an Industry Vertical and preferred knowledge of competitive CRM or ERP solutions
- Utilize Microsoft BI suite, MS SQL Server and SSRS reporting services to manage the reporting lifecycle (Report Design, Creation, Publishing, Subscription, Alerts)
Required Skills:
8+ years of experience in any of Microsoft’s ERP (Cloud/On-prem), as well as other Microsoft solution offerings. Experience with configuration and customization of Microsoft Dynamics 365 products.
Preferred Certification(s):
One or more certifications within Dynamics CRM or ERP