Customer Profile
Client is a not-for-profit health insurance company based in Washington, providing health insurance and related services to more than 1.7 million people.
Customer Situation
- Client had a Business Continuity Planning (BCP) tool which was built on MS Access version 2003, with some VB scripts. And the data was maintained manually by a very limited number of users. The system was not automated to any level of integration
- Client had identified a need to enhance the BCP tool and wanted to convert its BCP application to a .NET web application which would run on MS SQL Server database
Congruent's Solution
- Congruent developed the BCP web application which provides excellent ability to capture information and view process requirements from the business point of view
- This comprehensive resiliency tool has been developed to address disaster recovery and additional process dependency formation
- It establishes linkages between the business continuity and disaster recovery programs with enhanced Disaster Planning and Program management capabilities
- It imports the automated feed and facilitates interaction between the third party portal and the BCP Tool
- It pulls and presents metrics around the different stages of the BCP program and gives an “Overall Program Health” view
Benefits
- Provides systematic process to recover the company’s critical processes efficiently and effectively within a defined timeframe acceptable to the stakeholders before, during and after an extreme event or disaster like building fire, pandemic illness, earthquake, financial planning discrepancies etc.
- Helps to do the planning and periodic exercising of response procedures and recovery solutions for business processes and the resources on which the critical processes depend
- Helps to protect key assets such as people, technology, equipment and intellectual capital, and to ensure organizations to minimize business interruptions ensure stability and provide for orderly recovery
- Ability to bring together the business continuity and disaster recovery as a seamless solution
- Provides reasonable assurance that the objectives of reliable financial reporting, effective and efficient operations, and compliance with regulations are achieved
- Provides exercising emergency communication protocols with supporting teams identified to practice response readiness of key personnel in the event of an unplanned disruption or crisis event
- Seamless integration with few third party product
Congruent's Key Challenges
- Migration of large volume of data from MS Access to MS SQL Server
- Seamless integration with few third party products
- Security implementation for web service
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