Planning Tool Development & Enhancement For Non-profit Health Insurance

Technology Used

Microsoft .NET Framework 3.5 and ASP .NET, Windows Communication Foundation (WCF), Microsoft SQL Server 2005 with Reporting Service

Customer Profile

Client is a not-for-profit health insurance company based in Washington, providing health insurance and related services to more than 1.7 million people.

Customer Situation

  • Client had a Business Continuity Planning (BCP) tool which was built on MS Access version 2003, with some VB scripts. And the data was maintained manually by a very limited number of users. The system was not automated to any level of integration
  • Client had identified a need to enhance the BCP tool and wanted to convert its BCP application to a .NET web application which would run on MS SQL Server database

Congruent's Solution

  • Congruent developed the BCP web application which provides excellent ability to capture information and view process requirements from the business point of view
  • This comprehensive resiliency tool has been developed to address disaster recovery and additional process dependency formation
  • It establishes linkages between the business continuity and disaster recovery programs with enhanced Disaster Planning and Program management capabilities
  • It imports the automated feed and facilitates interaction between the third party portal and the BCP Tool
  • It pulls and presents metrics around the different stages of the BCP program and gives an “Overall Program Health” view


  • Provides systematic process to recover the company’s critical processes efficiently and effectively within a defined timeframe acceptable to the stakeholders before, during and after an extreme event or disaster like building fire, pandemic illness, earthquake, financial planning discrepancies etc.
  • Helps to do the planning and periodic exercising of response procedures and recovery solutions for business processes and the resources on which the critical processes depend
  • Helps to protect key assets such as people, technology, equipment and intellectual capital, and to ensure organizations to minimize business interruptions ensure stability and provide for orderly recovery
  • Ability to bring together the business continuity and disaster recovery as a seamless solution
  • Provides reasonable assurance that the objectives of reliable financial reporting, effective and efficient operations, and compliance with regulations are achieved
  • Provides exercising emergency communication protocols with supporting teams identified to practice response readiness of key personnel in the event of an unplanned disruption or crisis event
  • Seamless integration with few third party product

Congruent's Key Challenges

  • Migration of large volume of data from MS Access to MS SQL Server
  • Seamless integration with few third party products
  • Security implementation for web service

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