Software Development Case Study - Commission Management System For Leading Supplier Of Consumer Centric Value Added Services



Customer Profile

A leading supplier of consumer centric value added services like turning the change into cash, conveniently at a self-serving kiosk. Retail clients are at the fore-front of their business focus. Does business in about 140 countries.


  • Custom solution effectively replaced the legacy JD Edwards System, which was not supporting the unique business scenarios
  • Route ticket import process eliminated monotonous, error prone manual data entry job
  • Unattended batch process for determining commission saved lot of manual intervention at various states of transactions resulting in staff being spared for more client focused activities
  • Reduction in wrong reporting of commission and payments
  • Ability to control business processes in a much better manner

Technology Used

  • NET, C#, ASPX Web Services
  • eConnect GP Integrator
  • Microsoft SQL Server and SSRS
  • Microsoft Great Plains


Requested a system that executes complex business logic to determine the commission to be paid to customer’s vendors and how much each client has to pay for utilizing the services of the vendor.


Customer Situation

  • Required system capable of executing complex business logic to determine the commission to be paid to vendors
  • Same system determines how much each of their client will have to pay for utilizing the services of the vendor
  • Needed unattended batch process capable of determining the receivables and payables for each month
  • Accounts receivables and payables needed to integrate with the GL of Microsoft Great Plains (customer’s back office ERP)

Congruent's Solution

  • Built custom .NET based windows application (called CMS) to import the monthly route tickets collected from their vendors and clients
  • CMS had the ability to batch process the available route tickets to determine the receivable and payables for each month
  • CMS created necessary invoices, payment vouchers, credit and debit memos
  • CMS created and posted those documents in the Microsoft Great Plains

Congruent's Key Challenges

  • Developing an intuitive user interface that requires very minimal training
  • Import module that has to deal with different forms of route ticket data
  • Integrating the financial documents with the back office ERP system
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