Customer Profile
A leading supplier of consumer centric value added services like turning the change into cash, conveniently at a self-serving kiosk. Retail clients are at the fore-front of their business focus. Does business in about 140 countries.
Customer Situation
- Required system capable of executing complex business logic to determine the commission to be paid to vendors
- Same system determines how much each of their client will have to pay for utilizing the services of the vendor
- Needed unattended batch process capable of determining the receivables and payables for each month
- Accounts receivables and payables needed to integrate with the GL of Microsoft Great Plains (customer’s back office ERP)
Congruent's Solution
- Built custom .NET based windows application (called CMS) to import the monthly route tickets collected from their vendors and clients
- CMS had the ability to batch process the available route tickets to determine the receivable and payables for each month
- CMS created necessary invoices, payment vouchers, credit and debit memos
- CMS created and posted those documents in the Microsoft Great Plains
Benefits
- Custom solution effectively replaced the legacy JD Edwards System, which was not supporting the unique business scenarios
- Route ticket import process eliminated monotonous, error prone manual data entry job
- Unattended batch process for determining commission saved lot of manual intervention at various states of transactions resulting in staff being spared for more client focused activities
- Reduction in wrong reporting of commission and payments
- Ability to control business processes in a much better manner
Congruent's Key Challenges
- Developing an intuitive user interface that requires very minimal training
- Import module that has to deal with different forms of route ticket data
- Integrating the financial documents with the back office ERP system
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