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SharePoint Support Services

(Offshore & Onsite)

"Tailored SharePoint support services to fit individual requirements"

It is crucial to have a deep knowledge & understanding of SharePoint’s features & functionalities in order to provide support services for the same. Congruent has years of experience in providing SharePoint support services that range from reactive (fix unanticipated problems) to proactive (ensuring on-going maintenance).

How Congruent Can Help You?

Customize workflows, including tools (Nintex), Queue up issues, Fine tuning

Setup server farm, System health check, corrective measures, User management, manage permissions etc.

Continuous support from our SharePoint team through phone, IM, and our structured TFS support process

Customized support services for office 365 customers to meet their individual requirements on cloud

End to end SharePoint support for your existing environments including SharePoint 2007, 2010, 2013, 2016, and SharePoint Online

Our development team rescues critical SharePoint projects that have failed to meet the expectations, and puts them back on track

Rectify technical & administrative issues in SharePoint solutions, regardless of whether your SharePoint solution was implemented by Congruent or not

Being a comprehensive SharePoint consulting partner, Congruent offers support for ongoing SharePoint implementation, customization, migration, and integration projects

Why Congruent For Microsoft SharePoint Support?

If you have substantial, ongoing requirement of SharePoint support, Congruent provides flexible support plan, under which, the resource can be acquired for the required hours, or up to 160 hours on retainer basis, depending on the contract. The resource can also be used for your end to end developments.

  • Response time based upon issue severity
Issue severity Maximum response time
Critical Bug Less than 4 hours
High Priority Less than 8 hours
Low Priority Less than 12 hours
  • Dedicated extranet portal enabling you to stay updated on the work progress
  • Regular/Weekly timesheet for you to stay informed about the hours consumed per activity
  • Transparency at work, enabling total overview of the tasks performed
  • Flexibility across various time zones to minimize response time
  • Trained & certified consultants capable of providing all levels of support
  • We can stream into your system directly & deliver solutions on the go

SharePoint Support Request Form

Complete the form below to submit your support request or any other queries you might have on our SharePoint services.

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