Systems Engineer

Location: Chennai

Job description

Essential Duties and Responsibilities:

  • Managing Service Requests, Incidents, and Problems through a ticket System
  • Insure day to day operations of IT infrastructure
  • Answering Inbound Service Calls as necessary
  • Advanced troubleshooting and administration of Windows based applications, Operating Systems (Desktop and Server) and Server Roles (AD DS, DHCP, DNS, DFS, Print Server, File Server, etc.)
  • Administration and troubleshooting of Citrix servers
  • Administration and troubleshooting of VMWare
  • Administration and troubleshooting of database technologies (Oracle, SQL Server) /software
  • Monitor logs and troubleshoot based on log reviews (DB logs, OS logs, Application logs)
  • Preventive maintenance and support of applications/systems

Desired Qualifications/Experience:

  • Advanced networking familiarity
  • Citrix Certifications
  • VMWare Certifications
  • Administrator/Engineer level Microsoft Certifications
  • Bachelors in Computer Science or related field
  • 5+ years providing technical support
  • Advanced experience in the following is helpful:
    • Windows 8 and above
    • Microsoft Server 2003, 2008, 2012, 2016
    • Microsoft Active Directory
    • Microsoft Exchange Server
    • Microsoft Office Suite
    • Microsoft SQL
    • Oracle
    • VMWare and other hypervisors
    • Citrix
  • 1+ Experience in atleast one cloud based environment (IaaS/PaaS/SaaS) like AWS, Azure, Salesforce etc.