|
Attitude
Attitude is everything when it comes to making things happen in relationships. It’s
not about what’s written on a piece of paper, necessarily, as much as it is making
people feel like they’re part of something together. That starts with our team members
being honest and up front with each other and respecting where each side is coming
from and what they are trying to accomplish together.
Subject Matter Knowledge
In many outsourcing relationships, detailed knowledge about a process tends to shift
away from the client’s employees to the outsourcing provider. Congruent believes
in reversing this trend. Congruent conducts a reverse knowledge transfer project
to ensure continuity of service for our clients.
Relationship Building
Congruent ensures and insists for a weekly phone call , even if it’s very fluffy,
rather than something more challenging where there’s a decision to be made as a
team. By having this phone call, Congruent is building confidence in the relationship.
Then when we do have to discuss something that is more challenging, we’re not approaching
as strangers but instead as an ongoing continuous relationship where we’ve been
able to see each other in operation and take stock of one another and how we work
together.
Attrition
Attrition in the team leads to new members continually taking time to get up to
speed on understanding the products and business every time they were inducted.
Congruent tackles the issue by putting in place shadow resources and having them
trained in advance on your products, methodologies, etc. Succession Planning also
ensures that when any team member leaves, a suitable replacement is ready to take
over as soon as that member leaves. Effectively the project is Company dependent
and not individual dependent.
Values
Congruent offers creativity with leadership. Congruent views every opportunity and
presentation to the clients with a mind toward creativity.
Bigger is Better - Paradox
Bigger is not always better. Size is a measure of capacity but this does not insure
competency.
Congruent promotes ability and capacity as one.
Contracts
Adhering to ISO : 9001:2008 Standards ensures the measurement of metrics, monitoring
and controlling them at various stages beginning from the contract drawing up stage.
|