Offshore Strategy

• We provide a general corporate presentation followed by a presentation on our capabilities in your specific area(s) of interest. The presentation is made by the Delivery Head / Division Head, Sales and Presales Executives.
• We advise a face-to-face meeting. In case if face-to-face meeting is not possible, we insist on at least a video meeting.
• Our presentations are oriented in such a way that you can assess the following during the presentations and Q & A session thereafter (not essentially in the same order).
• Cultural fit with your organization
• Technical expertise
• Ability to grasp your business / problem domain rather quickly and provide solution
• Consultative approach
• Our core IT service processes and methodologies in relation to your needs
• Our resourcing capabilities (attrition, bench strength etc.)
• Our infrastructure standards and practices, communication facilities etc.
• A few case studies (previous project experience) on your areas of interest
• Ability to communicate with you seamlessly
• We provide at least 2 customer references who have done IT service offshoring with us.
• When you are satisfied with our presentation and reference, we get the NDA signed up, if not done already.
• For your first outsourcing / offshoring experience, we recommend you to select a non-critical, small project which you can define very well. Most probably a legacy version of that application is already running in your enterprise and your operations will not be affected by the non-availability of the proposed new application.
• Then the knowledge transfer happens through meetings, documents, IM chats etc.
• In case you do not have a clear cut requirements document, based on our understanding we provide an understanding document for your approval before proceeding with the development.
• Once you approve the understanding document, we then provide a quote (in terms of number of hours and rates per hour).
• At point of receiving the quote from us, you may validate the same.
• We then start the pilot engagement on a formal note. We follow SCRUM / Agile methodology for the development.
• During this pilot development we have daily SCRUM meetings (the frequency can be decided based on your convenience and availability) with you to identify potential issues even before they occur. It's very important to fix all the glitches in the engagement in the pilot itself before we start off with the full cycle engagement.
• At completion of development, we deliver the application for your validation of its quality and aptness.
• This pilot delivery will also help you to check the differentiators as claimed by us during the pre-sales cycle.
• Then we setup a retrospective meeting in which we can discuss (dissect the project from all the aspects)
• What went right?
• What went wrong?
• What needs to be fixed if the engagement needs to continue
• We suggest you to have several metrics and rate us on those and assess the satisfaction level.
• Once you are satisfied and decide to continue with us, we decide on the model, sign an MSA, non-compete, non-solicitation etc.
• We then deploy a customer account manager from our end who will be taking forward the engagement, with a dedicated project team.