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Microsoft Dynamics SL Support & Services

We provide 24/7 end to end technical and functional Microsoft dynamics SL support for end clients worldwide. Our consultants work in client’s time zones for quick support. Our structured Microsoft Dynamics SL support process in combination with the Microsoft team foundation server keeps clients updated about each support tasks executed by our team. We also have strong SLAs that are tailor-made to meet client’s specific needs.

Microsoft Dynamics SL support services by Congruent

Technical support

  • Providing solution to any kind of SL related functional issues faced by application user
    For example:
    • Partially released batches
    • Vendor trial balance report showing incorrect values
    • Batch posting is too slow
    • Batches posted in AR module, but not showing in the GL module
    • Project transactions are not transferred from Inventory into Project module
  • Providing solution to any kind of Dynamics SL and SQL related technical issues
  • Retrieving Dynamics SL data from backend tables and feed the data as input to various third party applications
  • Modifying your existing sub accounts structure to new structure
  • Developing new screens / customizing existing screens to suit the system well with your business process

Installation, Troubleshooting & Maintenance

  • Upgrading your existing Dynamics SL installation to the latest version of Dynamics SL2011
  • Installing / Troubleshooting Dynamics SL
  • FRx - Installation and Troubleshooting
  • Management Reporter – Installation and conversion
  • Installing / Troubleshooting third party modules on SL
  • Backup / Restore SL production databases
  • Installing third party add-ons for SL
  • Upgrading your existing customizations to the latest version
  • SL related production migration

Dynamics SL application support

  • Modifying existing Project ID & Inventory ID structure to the new format
  • Reconciling AP, AR & Inventory with GL
  • Support during month-End closures
  • Support during year-End closures
  • Creating / modifying access rights for different users
  • Creating new companies inside Dynamics SL

Integration

  • Integrate Dynamics SL with other inhouse applications
  • Importing data from your other disparate systems to Dynamics SL using Web services, Solomon object model or Transaction import
  • Exporting data from Dynamics SL into excel in the format as required by your other systems
  • Creating new integration templates for automation
  • Integrating SL with third party applications using eConnect / Web services

Reports

  • Creating new reports / modifying existing reports using Management Reporter
  • Deploying and configuring SSRS reports
  • Deploying and configuring Excel reports

Why Congruent for Dynamics SL support?

  • Response time based upon issue severity
Issue severity Maximum response time
Critical Bug Less than 2 hrs
High Priority Less than 4 hours
Low Priority Less than 7 hours
  • Transparency at work that provides a complete overview of the work performed
  • Flexibility across various time zones to minimize response time
  • Trained & certified consultants capable of handling any level of support cases
  • Our support structure ensures that your downtime is always at minimum level
  • We can stream into your system directly & deliver solutions on the go

Tools used

  • Team Foundation Server – TFS
  • Microsoft SharePoint
  • Client specific tools

Congruent’s Dynamics SL Support Flow

Dynamics SL Support Flow
  • Customer raises support queries using TFS(Team Foundation Server)
  • Congruent migrates the work to production / live server & close the support call
  • Auto mail alert sent to Congruent once Client approves the work
  • Email alert comes via TFS to the responsible person in Congruent and the user who raised it
  • Customer approves to migrate the work production server after testing
  • Consultant from Congruent acknowledges the support & estimates the hours of work
  • Customer verifies the solution in the Pre-production server
  • Auto mail alert sent to customer about the estimated time for completion
  • Congruent resolves the issues & uploads the deliverable / solution in Pre-production server
  • Auto mail alert sent to customer once the deliverable / solution is uploaded by Congruent

"…people are very knowledgeable, easy to work with and customer service orientated even to small clients. I highly recommend them for GP related work"

For further queries or to express your interest in our Dynamics SL support services, kindly use the enquiry form to contact us.

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